Privacy Policies
Privacy policy
The privacy and confidence of our customers is extremely important to us. We are very attentive to the need for appropriate protection and responsible processing of all personal information that we receive. This Privacy Policy sets out guidelines for how we will collect, protect and use your personal information you leave and/or submit when you visit our Website and when you use the various services on our Website. Please read over it carefully to be fully aware of how and why we are using your data as it contains important information regarding your rights and obligations, including limitations and exclusions that might apply to you.
We reserve the right to make changes to this Privacy Policy at any time. By accessing ochre.am (“Website”), you confirm that you have read and understand this policy including how and why we use your information.
INFORMATION WE COLLECT
When we talk about Personal Information in this Privacy Policy, we are talking about Device Information and Order Information.
Device Information
We collect information from you when you visit our Website including your IP address or unique device identifier, and cookies and data from the pages you visit. This is stored in log files and is used to provide you more pertinent content when you visit our Website.
“Cookies” are used by every website. “Cookies” are small text files placed by a website on the web browser of a user who lands on a web page, then reads the information collected every time a user performs a function. We use cookies to provide security to you and assist in navigating the Website. Refer below to learn more about our specific uses of cookies and for information on how to opt out.
We collect Device Information in one or more of the following cases:
“Cookies”. Cookies are used by every website (for more information, click here). We use cookies to provide security to you and assist in navigating the Website.
“Log Files”. Log files are track actions occurring on the Website that collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels”. These are electronic files used to record information about how you browse the Website.
Order Information
When you place an order through Ochre.am, we will ask you for your name, email address, shipping address, telephone number and part of your credit card information. We use the Order Information that we collect generally to fulfill any orders placed through the Web-site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we collect information that you voluntarily provide to us while subscribing to our newsletter and regarding your use and interest in our programs, offers, products and services.
USAGE OF PERSONAL INFORMATION
Personal information is collected and used for the following purposes:
Fulfilment of an order from the Website
Customer service support
Subscribing to a newsletter
Summary of purchase history
Measuring and improving our services
Statistics and analysis of traffic on www.ochre.am
Inform you about our product
Personalized advertising and marketing
Other marketing measures
Fraud prevention
Improve our services to you
Ochre.am maintains statistics about which areas of the website our users visit and what products are users’ favourites. The collected data gives us knowledge about how users use the website. This information is used to improve the website. We also collect information about what products our users, as a unit, prefer. This information is also used to improve the website.
We will only use your personal data to send marketing material if you prior have given your explicit consent, unless legislation allows us to contact you without your prior consent.
THIRD PARTY USAGE
We use Google Analytics to help us understand how our customers use the Website - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also hire other companies to perform certain business-related functions. For example, we may pass your personal data and billing information to our designated service providers in order to process payments, ship products, send mailings and maintain databases.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt-out of targeted advertising by using the links below:
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
DO NOT TRACK
Please note that we do not alter our Website’s data collection and usage practices when we see a ‘Do Not Track’ signal sent from your browser.
YOUR RIGHTS
You have the right to access personal information we hold about you and to ask for your personal information to be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. We will respond to your request to access personal data within 30 days.
We note that we are processing your information in order to fulfill agreements we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above.
In addition, you may manage your receipt of marketing and non-transactional communications by clicking the “unsubscribe” link located at the bottom of our marketing emails or by emailing your request to info@ochre.am.
DATA RETENTION
When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
LINKS TO OTHER WEBSITES
This site may contain links to third-party websites. We have no control over the privacy practices or content of partners, advertisers, sponsors or other websites to which links are provided. As such, we are not responsible for the content or the privacy policies of those third-party terms websites.
CONTACT US
For more information about our privacy practices or if you would like to make a complaint, please contact us by email at info@ochre.am. We will investigate your questions, respond to your inquiry and attempt to resolve any concerns regarding your privacy question.